SMS can be an effective way to reach contacts who may not be engaging with other means of communication, like emails. There are a few different ways to set up texting within the CRM. Let’s explore!
Option 1: In-House SMS
WolfPack CRM comes with a native SMS system. Managing your SMS and setup can be found in settings>SMS Manager. Then, you may freely use texting in your automation to contacts that are subscribed to an email list.
You should take into consideration a few notes:
SMS is only one-way communication.
You cannot use your own number, a number will be assigned to you.
SMS is an additional cost. You will need to purchase SMS credits and monitor your credits closely so you do not run out. To purchase credits, please fill out this form.
SMS Pricing
In-house SMS is an add-on for $21/month at 1,000 credits. You can purchase additional credits from the table below.
SMS Credits | Price | Price Per Credit |
250 | $6.25 | $0.025 |
500 | $11.00 | $0.022 |
1,000 | $21.00 | $0.021 |
2,500 | $50.00 | $0.02 |
5,000 | $90.00 | $0.018 |
10,000 | $160.00 | $0.016 |
25,000 | $350.00 | $0.014 |
50,000 | $600.00 | $0.012 |
100,000 | $1,200.00 | $0.012 |
Option 2: Native Integrations
Several 3rd party SMS systems have pre-built native integrations to work seamlessly with WolfPack. These include Salesmsg, Message Media, Burst SMS, Sakari, JustCall, etc. To see the complete list of native integrations, open up an automation and look at the menu on the right-hand side. The last option says CX Apps.
The SMS services on this list allow for two-way texting. The automation will trigger the outbound text, and if the contact replies, it will go into the SMS service for your team to continue the conversation. Sign up for an account directly with the service you think will be the best fit, click and drag the service from the CX Apps into the automation, and enter the appropriate credentials to link it.
After you enter the credentials, it should take you through the remaining steps to set up the outbound SMS sent when a contact reaches that step in the automation.
Option 3: Non-native Integrations
Let us know if your team currently has a phone system that has SMS/texting capability, even if that system does not show in the CX Apps list. If you want to keep using it, it may be possible by using a connection system like Zapier. We can look into it further and let you know if it will work. If not, we’ll go back to option 1.